Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
Do you sell trip insurance?
We do not sell trip insurance, but you can purchase it from our insurance partner when you book with us. We do not receive a commission for the service but wanted you to have [...]
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay. [...]
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a couple weeks out, but please ask.
What are your booking terms?
We require a payment of $699 to make your reservation. Balance is due before 90 days of arrival. If the dates you are booking are within 90 days, the full balance will be due [...]
Do you do direct bookings?
Absolutely! You can book directly on our website.
Do you require a driver’s license to reserve a property?
Yes, you will be required to upload a photo of your driver’s license when you sign our guest agreement.
How much is the cancellation fee?
Claymore Cottage: $699 Highland Retreat: $699 Moonlit Waters: $699 Nature’s Retreat: $399 Out of the Blue: $499 Pineapple Bungalow: $399 Pineapple Pointe: $499 Pineapple Shores: $499 Skye Retreat: $699 Thistle Cottage: $699 [...]
What is your cancellation policy?
Cancellations before 90 days of arrival will receive a refund of monies paid, less a cancellation fee. Cancellations within 90 days of arrival, late arrival, or early departure receive no refund. [...]
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure. If you need a guaranteed early check-in, please book the night before. If you need a [...]