⚡️ Cancellation Policy
What is your cancellation policy?
We have one of the most lenient cancellation policies in the area –> we understand that life gets in the way and plans can change
- 100% refund: Cancellations made before 61 days of arrival
- 90% refund: Cancellations made between 15 and 60 days of arrival
- No refund: Cancellations made within 14 days of arrival, late arrival, or early departure
- For bookings made before March 1, 2026:
- Cancellations before 14 days of arrival will receive a 100% refund less a cancellation fee up to $699
- Cancellations within 14 days of arrival, late arrival, or early departure receive no refund
💰 Booking Terms and Payments
When is check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure. If you need a guaranteed early check-in, please book the night before. If you need a guaranteed late check-out, please book the following night.
Do you require a photo ID to reserve a property?
Yes, you will be required to upload a selfie photo of you holding your driver’s license when you sign our guest agreement. This is to protect both you and us from potential fraud.
Example selfie with photo ID
What is Guest ID verification and why do you require it?
The main purpose is to make sure no one has stolen your credit card and used it without your permission.
The Guest ID verification is a two factor authorization that asks you for your phone number and birth date, then it will text you a code to enter.
If the verification fails, we’ll cancel the reservation and void the transaction.
What are your booking requirements?
- Person booking the property must be 25 years or older & be in attendance
- Must sign a guest agreement
- Must submit a selfie photo while holding photo ID
- Must complete Guest ID Verification
- If a credit card payment is made by someone other than the person on the booking, the credit card holder must also sign a guest agreement, submit a selfie photo with their photo ID, and complete Guest ID Verification
What are your booking terms?
We require a payment of $299 (smaller homes) or $699 (larger homes) to make your reservation. Balance is due before 60 days of arrival. If the dates you are booking are within 60 days, the full balance will be due at the time of booking.
In addition, we’ll remove the convenience fee from your booking if you pay in full by check, Venmo (friends/family), or Zelle by 65 days before arrival.
If your booking is not paid in full by 65 days before arrival, our system will charge the balance to your credit card on file 60 days before arrival.
What payment methods do you accept?
The usual credit cards (MasterCard, Visa, Discover, AmEx) plus Venmo (friends/family), Zelle, and check if your stay is more than 65 days away.
When doing payments, please use Venmo (friends/family), Zelle, or check and include the following information:
- Property name
- Dates of stay
- Name the reservation is under
Venmo (friends/family): @tyannmarcink (last digits of phone number are 3864)
Zelle: hello@bransonfamilyretreats.com (must email us to watch for the payment)
Check: Branson Family Retreats, PO Box 214, Union, MO 63084
May we make payments or have family/friends send in payments?
Absolutely, when your stay is more than 65 days away! When doing payments, please use Venmo (friends/family), Zelle, or check and include the following information:
- Property name
- Dates of stay
- Name the reservation is under
Why aren’t future dates available for a Mini property?
Mini versions of our homes are only bookable 2-10 weeks at a time, depending on the season and if the dates are available. To book dates further out than availability shown on the Mini’s calendar, please book the full house:
- Mini Blue –> Out of the Blue
- Mini Camp –> Camp Stillwater
- Mini Claymore –> Claymore Cottage
- Mini Legends –> Legends Pointe
- Mini Pearl –> Blue Pearl
- Mini Skye –> Skye Retreat
- Mini Thistle –> Thistle Cottage
- Mini Waves –> Whispering Waves
- Mini Wildflower –> Wildflower Lodge
🚑 Trip insurance
What if there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 14 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
Do you sell trip insurance?
When you book, you’ll have an option of adding travel insurance through our partner Rental Guardian. We don’t receive any commission on this, it’s simply connected to our system for your convenience.
There is a standard travel insurance policy (cost is 7% of the total) and a Cancel For Any Reason policy (cost is 10.8% of the total). Most folks do the standard policy as it covers reasons like getting sick, a family member or a traveler in your group passes away, or even a beloved dog passing away right before your trip.
Here is more information from Rental Guardian. Note that you don’t have to purchase it at booking, but there is a deadline to purchase it.
The standard policy can be purchased up to 30 days before arrival, and the CFAR can be purchased within 14 days of booking if your stay is 30 days or more away.
Be sure to carefully read the insurance that you purchase so you know which cancellation reasons are covered and which ones are not.
🎁 Gift Certificates
Do you have gift certificates?
Yes! Go here to purchase them.
How do I redeem a gift certificate?
To make a reservation using your gift certificate, send an inquiry for the property with your chosen dates and include your gift certificate information. We will then apply the amount of your gift certificate as a cash payment to the total and send a payment request for the balance. Not redeemable for cash.
Do you have fun gift items we can purchase to remember our stay with you?
Yes! Email us to purchase or see your digital guidebook for our dry bag, camping mug, and more.
⛵️ Lakes, Shows, Attractions
How far are you from Table Rock Lake or Lake Taneycomo?
All homes are either a short walk from one of the lakes, lake front, or lake view. See the property description for more info or your digital guidebook for the closest path to the lake for the property you book.
Where is the closest public boat ramp?
Most homes have a public boat ramp a mile or less nearby. Please see your digital guidebook for exact locations.
Where can I buy the best priced show tickets?
We are happy to be your concierge, just give us a call or send us a text at 417-213-3828.
If you would like to assemble tickets on your own, we recommend going to each show’s box office direct or use the Branson Tourism Center (our special link).
Where can I buy discounted Silver Dollar City tickets?
We have the best pricing when you add your Silver Dollar City tickets to your stay. Plus, get a free SDC ticket when you book a stay of 4+ nights!
📍 Location
Where are you located?
We are location in the Branson, Missouri area, near Table Rock Lake and Lake Taneycomo. See our vacation homes pinned on the map below:
🐾 Pets, Baby Gear, Groceries, Smoking, Wifi
May we bring a pet to your vacation home?
Only pre-approved dogs are allowed. Please message us with info about your dog so we can approve them. You can see all of our dog-friendly vacation homes here.
Do you have any baby gear?
Yes, we have a pack-n-play, high chair, and umbrella stroller at all homes.
How far is the grocery store and are there grocery delivery services?
There are great grocery stores nearby, just 5 to 15 minutes away, depending which house you are staying:
- Country Mart (very good all around grocery store similar to a Schnuck’s or Dierbergs)
- Harter House (best meats and wine selection)
- Aldi’s
- Price Chopper
- Walmart
For grocery delivery services, we recommend using Instacart.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $400 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
Do you have wifi at the house?
Yes, all homes have high speed wireless internet.
