In case you were wondering:
What is your cancellation policy during the unprecedented circumstances of the COVID-19 situation?
Please see our letter to all currently booked and future guests here.
What times are check-in and check-out?
Check-in is 4 pm on the day of arrival. Check-out is 10 am on the day of departure.
Can I check-in early or check-out late?
Early check-in or late check-out is a possibility during off season and by prior arrangement only.
Do you have wi-fi at the house?
Yes, all homes have high speed wireless internet.
Do you do direct bookings?
Absolutely! You can book directly on our website.
What are your booking terms?
We require 50% down to make your reservation. Balance is due before 90 days of arrival.
What is your cancellation policy?
- Cancellations before 90 days of arrival will receive a refund of monies paid, less a booking fee of one night’s rate.
- Cancellations within 90 days of arrival, late arrival, or early departure receive no refund. If your dates are booked by another party, we will gladly refund the amount that the new guests paid, less the cancellation fee.
Will you accept shorter stays than the stated minimum nights?
Yes, we will accept shorter stays on occasion. Mainly when your stay is just a couple weeks out, but please ask.
Do you have any baby gear?
Yes, we have a pack-n-play, high chair, and umbrella stroller at all homes.
How far is the grocery store?
For Canyon Retreat and Nature’s Retreat: There are 2 grocery stores in Hollister, just 5 miles away. Country Mart (very good all around grocery store similar to a Schnuck’s or Dierbergs) and Harter House (best meats and wine selection) are just off Hwy. 65 at the Hollister exit.
For Skye Retreat: There is Price Chopper (12 minutes), Walmart (15 minutes), and Country Mart (15 minutes).
How far are you from Table Rock Lake?
Canyon Retreat and Nature’s Retreat are a quarter mile walk down and across the road. Skye Retreat is a 10-15 minute walk down the path.
Where is the closest public boat ramp?
Just a mile down the road.
How far to the popular destinations?
Please see each house for their various distances.
Where can I buy the best priced show tickets?
The Branson Chamber of Commerce usually has the best prices.
Where can I buy discounted Silver Dollar City tickets?
The Branson Chamber of Commerce sells a 2-day ticket at the price of a 1-day ticket.
Where are you located?
Canyon Retreat and Nature’s Retreat are located in Branson Canyon, just south of Hollister, MO 65672. Skye Retreat is located in the Lodges at Chateau Cove off Hwy. 265, next to the Chateau on the Lake.
Do you allow smoking in your vacation homes?
There is NO SMOKING in our homes. If we find that you have smoked in one of our homes, there will be a minimum $400 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.
May we bring a pet to your vacation home?
Only pre-approved small dogs are allowed. Skye Retreat has a maximum of 2 small dogs.
What if the there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.
There are no refunds for natural disasters or other major events that are out of our control. We highly encourage you to purchase trip insurance to cover your stay in case of a natural disaster or other major event and you need to cancel within the 90 days or depart early. Depending on the type of trip insurance you purchase, you are usually eligible to be reimbursed by the insurance company for the amount that we do not refund.
Do you sell trip insurance?
We do not sell trip insurance, but you can purchase it on your own. A few sites that are easy to use:
- CSA Travel Protection (also available when you book through HomeAway)
- Travel Guard
Be sure to carefully read the insurance that you purchase so you know which cancellation reasons are covered and which ones are not.
Do you have gift certificates?
Yes! Go here to purchase them.
How do I redeem a gift certificate?
To make a reservation using your gift certificate, send an inquiry for the property with your chosen dates. We will then apply the amount of your gift certificate as a cash payment to the total and send a payment request for the balance. Not redeemable for cash.